Spider kick purchase policy
Your satisfaction with your purchase from this website is our top priority. Please read the following policies, this is what you agree to when you buy from the Spider Kick online shop:
Most orders ship within 1 business day of being placed. We do not ship on weekends or holidays. We do not deliver to APO/FPO addresses or PO boxes.
We currently ship to following countries: Australia, Austria, Bulgaria, Canada, China, France, Germany, Greenland, Hungary, Italy, Mexico, New Zealand, Philippines, Poland, Romania, Russian Federation, South Africa, Spain, Sweden, Switzerland, Tunisia, United Kingdom, United States, Uruguay.
If your country isn't listed, please email our customer support, we may be able to add it.
Shipping to Russia: please note that we only ship to commercial addresses in Russia. Orders placed with a residential ship to address will not be delivered.
We hope that you are thrilled with your order but if for any reason you are not, you have 30 days to return any non-final sale items, assuming they are in the condition in which they were received with all tags attached. Final sale items are product(s) that are purchased at 50% off or more than the original price. We do accept size/color exchanges on final sale items based on availability.
If you would like to exchange a final sale item for a different size/color, a final sale item you received was damaged, or you received an incorrect item, please contact customer service.
To return an item that you do not want please follow our instructions listed below.
If you received an incorrect or damaged item please give us a call at 844-337-7988 Monday through Friday, 7 AM to 5PM PST to resolve the issue. You can also send an email to us at email@example.com (please do not forget to include your order number).
Want to return an item? Follow the steps below:
Log into your account by clicking here
Once logged into your account, select Order History.
If you are eligible for a refund you will see a "Return Items" button below eligible orders. Click this button and specify the quantity and reason for the items you are returning. Once completed, you will receive an email with your Return Authorization form attached.
Put your unwanted items in a package along with a printed copy of your Return Authorization form and ship to the address as specified on the Return Authorization form.
You will receive an email confirming your refund when we receive your item(s).
Exchanges are completed in two transactions. Simply return the unwanted item per the instructions above. Then create a new order for the desired item(s). If you need any additional support, please contact us at 844-337-7988 Monday through Friday, 7 AM to 5PM PST. If you do not wish to call feel free to email us at firstname.lastname@example.org. We respond to emails within one business day.
Returns & Exchanges:
Customers have 30 days from the day they receive their order to return any unwanted merchandise, with the exception of items designated as final sale, lingerie/innerwear, books, music and consumable goods, which may not be returned or exchanged. Any returned item must be unused, unworn, have its vendor tags and be in its original packaging, if applicable. Customers may choose whether they would like to exchange, receive an in-store credit, or receive a refund. Shipping and handling fees will not be refunded.
Disclaimer Of Representations & Warranties:
All products, services and information made available on or through this web site are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. Subject to the foregoing, Spider Kick (hereafter referred to as SK) disclaims all implied warranties, including without limitation, the implied warranties of merchantability and fitness for a particular purpose, and all express warranties except those explicitly made in this statement of legal terms. SK makes no representation that the information contained on this web site, your results in using this web site or the service itself will be accurate, valid, reliable or available or that it does not violate or infringe the rights of any third party. SK makes no representation and specifically disclaims any warranty regarding any site linked to this web site.
This disclaimer by SK in no way affects the terms of any manufacturer's or third party seller's warranty, if any, related to the goods purchased via this web site. Title to goods and merchandise is retained by SK until goods and merchandise are paid for by the purchaser and at that time title passes to the purchaser. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
Waiver of Liabilities:
You agree that, except as otherwise provided under applicable laws, neither SK nor its affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of the SK web site or any other web site linked to this web site. This waiver of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if SK is notified in advance of the potential for any such damages.
You agree that all content appearing on the web site, including, but not limited to code, trademarks, service marks, trade names, graphics, images, text, audio clips, button icons, and computer software, are the sole property of SK or its partners and suppliers, and protected by U.S. and international laws and treaties. Users are granted permission to browse and use the SK site for its intended purpose, which is for your retail use only as a consumer. Any other use, including and not limited to the reproduction, modification, distribution, transmission, republication, removal, deletion, addition, display, or performance of the content on this site or the exploitation in any other manner of any of the content of this web site, in part or in whole, is strictly prohibited. Except as expressly authorized in writing, the use or misuse of any trademarks, service marks, trade names, logos, text, images, graphics, intellectual property or content from this web site is strictly prohibited.
SK does not grant, by implication, or otherwise, any license or right to use any trademark, service mark, trade name or logo, or the content displayed on this web site, without the prior written consent of SK. SK prohibits use of the SK logo as a link to any website unless creating such a link is approved in advance by SK in writing. Registered and unregistered proprietary information is owned and held by SK and its licensors and, therefore, you may be liable for infringement or misappropriation or other legal action to the fullest extent of the law if you misuse this web site in any form mentioned or unmentioned.
Termination of The Use of This Website:
You agree that any unauthorized use of this web site, content materials and intellectual property or any fraudulent, abusive or otherwise illegal activity shall be grounds for termination of your right to access, browse and use of authorized areas of the SK web site. SK reserves the right to terminate your access to our web site and its content and use at any time, with or without notice at our discretion.
Third Party Websites:
You agree that SK encourages you to exercise discretion browsing the internet. Our web site, products or services may direct you to sites containing information that some people may find offensive or inappropriate. SK and its affiliates make no representation or warranty about the legality of any third party web site. Any such web site is independent from SK, and SK has no control over, or responsibility with respect to, the information provided or activities undertaken by any such web site. A link between SK and another web site further does not mean that SK endorses that web site. Linking to off-site pages is done at your own risk, requiring you to make your own independent decisions regarding your interactions or communications with any other web site. SK expressly disclaims any responsibility or liability for any damage, loss, or injury arising out of the activities of any third party, the goods or services offered or the content displayed by any of such third party not under the SK domain.
The SK web site, excluding links, is created, owned, operated and controlled by SK, in the State of California, USA. At this time, materials, products and services on this web site will be delivered or made available only in the 50 United States. Access to this website from locations where its use or content is illegal is prohibited. Visitors to this web site are responsible for their own compliance with local laws regarding web site use and access.
You agree that the laws of the State of California will govern these disclaimers, Terms of Service, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.
You agree you are prohibited from posting or transmitting to the SK web site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material, or any other material that could give rise to any civil or criminal liability under the law. SK reserves the right to seek all remedies available at law and in equity for violations of these terms and conditions, including the right to block access from a particular internet address to this web site.
In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, SK will have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. SK will have the right to limit the number of items purchased through our web site. SK will have the right to refuse or cancel any order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, SK will immediately issue a credit to your credit card account in the amount of the incorrect price.
SK does not knowingly market to or knowingly solicit information from minors. Minors are ineligible to use our services, and we do not want minors to submit any personal information to us. If you are a minor, you can use this service only under the supervision of your parents or guardians.
By accessing, browsing and/or using this web site, you acknowledge that you have read, understood and agree to be bound by these terms and conditions, including our return and exchanges policy, and you agree to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use our web site.